IT Consulting and Outsourcing
Services Offered:
As we offer many different services, the following categories will
provide you with an overview of our capabilities. A custom service
package can be developed to meet your needs and budget.
• PC Maintenance
• Hardware and Software Support
• Network Support
• Internet Connectivity/Productivity
PC Maintenance
• Run repair and maintenance utilities (Scandisk, Defrag)
• Clean temp files out on workstations
• Remove any unnecessary Internet cached files
• Review error logs and anti-virus logs
• Maintain licensing integrity for all software
• Remove offending programs and maintain a record of infringements
• Apply patches for OS, MS Office, IE as needed and recommended
• Proactively, apply and force Antivirus updates during critical
outbreaks
• Run/ and check Virus Scan reports regularly
• Install and re-install approved software as needed
• Document all changes made to the network and user profile
information
• Apply approved upgrades as needed
• Set appropriate restore points for quick and easy workstation
roll-back
• Keep an annual inventory of all workstations connected to the
network.
Contact us today for more information on our services.
Hardware and Software Support
• Respond to calls made for service
• Proactively diagnose, fix and document all problems with an
appropriate solution
• Test functionality after applying fixes
• Replace/Install new hardware drivers as necessary
• Install new components as requested and advised
• Monitor and follow-up with fixes on the next business day.
Contact us today for more information on our services.
Network Support
• Backup Tape Routine- Preventively execute and test nightly backups
• Restore data from backups as requested
• Monitor and document the amount of storage space on servers as
thresholds are reached
• Check performance monitors for abnormalities and problems
• Reboot the servers as necessary following clearance from
upper-level management
• Apply patches to all servers (timed to avoid disruption/data loss
and still meeting uptime targets)
• Set up Services so minimal services are running on the network
(for added security)
• Run/Check virus scan results on the servers
• Review the Event Logs on each server
• Add new users to the domain controller and maintain user groups
• Add and maintain users and groups on Exchange server
• Run utilities to maintain disks and optimize performance of
servers
• Add, maintain, delete printers on an as need basis
• Investigate all OS patches before applying
• Document patches applied
• Break-fix services for servers and workstations
• Communicate concerns which raise management issues as needed
• Document and respond to all network-related issues at remote
locations.
Contact
us today for more information on our services.
Internet Connectivity/Productivity
• Maintain all Firewalls and router hardware at main and remote
sites
• Make directed changes to firewall/router as requested • Maintain
and document a list of open ports on firewalls
• Maintain emergency contact numbers for Internet services
• Work with all Internet Services Providers when there are
Internet/email outages
• Test Internet performance against bandwidth purchased if necessary
• Respond to all connectivity issues at all remote sites.
Contact us today for more information on our services.
